Help Desk
Help Desk
If you need help, send us an email following the instructions below.
If you use Hotmail, Yahoo Mail or Google Mail you will need to:
Copy the email address below into a new email
Put “Help Desk – (your Subject/Title)” in the subject line
Write your question or describe your problem in the body of the email with as much information as you have available
Insert your name at the bottom of your question
Click ‘Send’ and your question is on its way!
If you use Outlook, Outlook Express or equivalent you can:
Click on the email link below to open a pre-addressed email
Add your question Subject/Title after the ‘ – ‘ in the subject line
Write your question or describe your problem in the body of the email with as much information as you have available
Insert your name at the bottom of your question
Click ‘Send’ and your question is on its way!
Help Desk: cphills.help@gmail.com
Help Desk Function
The Club offers a Help Desk for any questions relating to PCs, software or peripherals. The question could refer to a Computer Pals course like Basics or one of the Optional Courses. It could also be about your PC installation at home, your printer or your network. We cannot guarantee to answer your question but we will give it a good try!
Portable Devices
A help Desk volunteer will endeavour to assist members needing help with their smartphones, tablets, and/or laptops. This service is by appointment only a one-hour time slot will be granted on request. If your issue cannot be resolved in the allotted time you will be advised to contact appropriate repair people. Please telephone the office to book a suitable time to visit the clubhouse with your device.
Process
Your submitted question is first examined by our Help Desk Coordinator to identify the most appropriate person or persons in the Club to answer your question. Your question is then forwarded to these people for an answer which is returned to the Help Desk Coordinator. A summary answer is then returned to you, the originator. The turnaround target is 72 hours.
Published Answers
The Club would like to print some of the more interesting Questions and Answers in the Club Newsletter for the benefit of others that may have had a similar problem. The name of the question’s originator will not be published in these circumstances.
Disclaimer
Whilst every effort will be taken to provide accurate information in the Help Desk’s answers to your questions, Computer Pals for Seniors can take no responsibility for any damage or loss of information that may result from you following advice or instructions contained in the Help Desk answers.