Help Desk

Help Desk

If you need help, send us an email following the instructions below.

If you use Hotmail, Yahoo Mail or Google Mail you will need to:

If you use Outlook, Outlook Express or equivalent you can:

Help Desk:

Help Desk Function

The Club offers a Help Desk for any questions relating to PCs, software or peripherals. The question could refer to a Computer Pals course like Basics or one of the Optional Courses. It could also be about your PC installation at home, your printer or your network. We cannot guarantee to answer your question but we will give it a good try!

Portable Devices

A help Desk volunteer will endeavour to assist members needing help with their smartphones, tablets, and/or laptops. This service is by appointment only a one-hour time slot will be granted on request. If your issue cannot be resolved in the allotted time you will be advised to contact appropriate repair people. Please telephone the office to book a suitable time to visit the clubhouse with your device.


Your submitted question is first examined by our Help Desk Coordinator to identify the most appropriate person or persons in the Club to answer your question. Your question is then forwarded to these people for an answer which is returned to the Help Desk Coordinator. A summary answer is then returned to you, the originator. The turnaround target is 72 hours.

Published Answers

The Club would like to print some of the more interesting Questions and Answers in the Club Newsletter for the benefit of others that may have had a similar problem. The name of the question’s originator will not be published in these circumstances.


Whilst every effort will be taken to provide accurate information in the Help Desk’s answers to your questions, Computer Pals for Seniors can take no responsibility for any damage or loss of information that may result from you following advice or instructions contained in the Help Desk answers.