Help Desk

Computer Pals for Seniors The Hills offers members a Help Desk service that has two formats.

Free help via email

Members can send an email to cphills.help@gmail.com, describing their problem and including their name and email address. A volunteer will reply by email within 72 hours.

If the problem is too complex to solve by email, the volunteer may recommend seeking in-person help from Computer Pals or from an external IT professional.

In-person help

If a problem cannot be resolved by email, members have the option to request a face-to-face appointment with a volunteer.

Appointments:          Email cphills.help@gmail.com or book through the Club Office on Tuesdays. 

                                   We do not provide a ‘drop-in’ help service as our volunteers have other commitments.

Volunteers:                We will match you up with a volunteer with the relevant skills, who will arrange a time to meet with you at the Club.

Cost:                          The first half hour is free and then the cost is $5 for each additional half hour (or part of a half hour). 

                                   Help Desk support is free for our volunteers in recognition of their service.

Location:                   Help is only available at our Club rooms. We don’t do home visits.

Referrals:                  We may advise you to consult an IT professional if your problem involves hardware replacement or is beyond the

                                   capacity of our volunteers to solve.

Permission:               If our volunteer needs to touch your device, they will ask your permission first. Wherever possible we encourage 

                                   you to make changes yourself, following your volunteer’s instructions, so that you learn how to do things for yourself.

Disclaimer:                While every effort is made to provide accurate advice, Computer Pals for Seniors The Hills takes no responsibility 

                                    for any damage or loss that may result from you following our advice or instructions.

Records:                    So that we can calculate the cost of your Help Desk session correctly, and keep a record of issues raised, 

                                    we will ask you to complete a Help Desk Request form when you arrive at the Club for your session.

Publication:               The club may print some of the more interesting questions and answers in the Club Newsletter for the benefit of others 

                                    who may have a similar problem. The name of the person who asked the question will not be published.

Updated 04/04/2026